Empowering Syrian Citizens Through a People-First Reporting Platform
How ADVISETEQ designed and built Adesh — a platform that lets citizens in Syria submit, track, and share field reports in real time.
- Offline-Capable Mobile App
- PWA
- Arabic-First Interface
- RTL
- Avg. Time to Submit a Report
- <1 min
- KPIs Live & Growing
- 12+
The Challenge
Syria's civil society landscape is fragmented, underdocumented, and rapidly changing. Local organisations and citizen journalists lacked a single, trusted tool to collect ground-level reports, coordinate field observations, and make data accessible to journalists, NGOs, and international observers. Existing platforms were either too complex, inaccessible on low-bandwidth connections, or available only in English — leaving Arabic-speaking communities behind. The project needed to solve three things at once: extreme usability on low-end Android devices, full Arabic RTL support, and a data model flexible enough to accommodate incident reports, humanitarian needs, and infrastructure observations.
Our Solution
UX Research & Community Co-Design
We held participatory design workshops with the customer. Their feedback shaped every interaction pattern: large tap targets, minimal form fields, and a report wizard that guides users through complex submissions in under one minute.
Progressive Web App Engineering
Built on Next.js with a service worker architecture, Adesh installs like a native app and continues to work in offline or low-connectivity environments. Submitted reports are queued locally and synced automatically when a connection is restored — critical for field users in areas with unstable internet infrastructure.
Full Arabic RTL & Bidirectional UI
The entire interface was engineered with native RTL layout from day one, using CSS logical properties. Arabic is the primary interface language — no layout compromises.
Modular Reporting Engine
We designed a flexible report data model that supports multiple report types — incidents, humanitarian needs and infrastructure status — each with its own field schema and media attachment support. An admin dashboard enables moderation, tagging, and export to common humanitarian data formats.
The Result
Adesh has entered its beta phase with active users across multiple Syrian governorates. The platform is already being used by local journalists, humanitarian coordinators, and civil society monitors to document and share field information that would otherwise go unrecorded. Zero app store required — installed directly from the browser. ADVISETEQ continues to partner with the Adesh team on feature expansion, including map-based report visualization and integration with international humanitarian data standards.
“ADVISETEQ understood from the first meeting that this was not just a software project — it was an act of civic responsibility. They delivered a platform that truly speaks to our communities, in their language and on their terms.”
Quick Facts
- Client
- Adesh – أديش
- Industry
- Civic Tech & Social Impact
- Year
- 2026
- Duration
- 2 Months
Services
- Custom Software Development
- Digital Product Consulting